FAQs
WHAT IS PPV AND WHAT DOES IT MEAN TO ME?
PPV stands for Public Private Venture (PPV). In 1995, the Department of Defense and Congress determined that it was best for both renovations of current homes as well as construction of new housing to engage in a partnership with the Private sector. The private entity, Patrician Military Management in this case, is entirely responsible for the construction, renovation, maintenance and day-to-day management of the housing.
WHAT IS THE BAH FOR NEW ORLEANS AND HOW IS IT SET?
The BAH is set by a consulting group that the Department of the Navy has engaged, they identify the fair market rate for the area where the bases are located. The analysis takes into account not only the rent, but also the maintenance, utilities and other factors that are included in the cost to live on base, versus what would be expected to cost to live off base in similar housing. Patrician is not involved in the comparison of those housing options.
WHO ARE THE PARTNERS AT THE NEW ORLEANS BASE(S) AND HOW WERE THEY CHOSEN?
The Department of Navy evaluated many potential partners and determined that Patrician Military Housing was best suited to meet the current and future needs of the two bases located in the Greater New Orleans area. Patrician is a Louisiana Company and has been in business over 86 years.
WHY ARE SOME OF THE HOMES NEWER AND OTHERS APPEAR TO BE OLDER?
Patrician Management completed building 525 new townhome style homes in 2003. There were 211 existing homes transferred to Patrician Management by the Navy. Patrician Management has done renovations to the exterior of those units, and has renovated approximately 25% of the interior. We have plans to renovate the remaining units in various phases as approved by the Navy and PPV partner.
WHAT IS THE RENTAL PROCESS FOR BEING ACCEPTED AT THE BASE?
All residents must qualify through Navy Housing to live on base. Once approved by Navy Housing, you are referred to Patrician Management for assignment of a home that is based on number of dependents as well as rank.
WHAT DETERMINES THE SIZE OF THE HOME THAT I AM ABLE TO GET INTO?
Navy Housing Guidelines and availability determine the size of home you are assigned. Factors considered are family composition (number of dependents) and rank.
WHAT DETERMINES THE LOCATION ON-BASE AM I ABLE TO GET INTO?
Naval Air Station Joint Reserve Base: Housing is segregated according to rank and availability. Senior enlisted (E-7 through E-9), officers, and junior enlisted.
The Village at Federal City: With the exception of Officers and Junior Officers, this community is not segregates according to rank.
IS THERE ANY WAY THAT I CAN ENSURE THAT MY FAMILY GETS ONTO THE BASE HOUSING?
There are no guarantees. It is important for you to contact the Navy Housing Office and then the Patrician Military Housing office as soon as you receive your orders, and supply necessary paperwork. The assignment will be based on availability.
WHERE IS THE CLOSEST GROCERY STORE AT NAS?
Naval Air Station Joint Reserve Base: The closest grocery store off base is Balestra’s; however, on-base there is a new “state-of-the-art” Commissary and Exchange that is approximately 100,000 square feet and conveniently located close to housing.
The Village at Federal City: The closest grocery store off base is Winn-Dixie. Rouses Supermarket is within a half mile of Winn-Dixie. There are many options available for shopping within minutes of the base, including Wal-Mart and Whole Foods.
WHAT DOES THE NHO DO?
The Navy Housing Office (NHO) works as the intermediary between the service members living on base and the PPV Management Team. The NHO helps Service Members find their future homes as well as acts as enforcer and mediator of policy for on-base housing.
IF I WANT TO HAVE A PARTY AND LIVE ON BASE, WHAT ARE MY OPTIONS?
If the party is small enough, residents can have parties in their homes. Of course, it is important to respect the potential noise that can come from a party and the negative effect on neighbors. Patrician Military Housing allows residents of NAS JRB to reserve the Community Center at which is located contiguous to the Administrative Center. A deposit might be required, but will be refunded in full if the center is left it the same condition that it was found. The Community Center's newest improvements include a big screen with projector for movie night, sporting events and other activities. The Village at Federal City does not have a rent-able event area at this time. There are covered areas near the playgrounds within housing to use for events.
WHAT PETS CAN I HAVE WHILE I LIVE ON-BASE?
Not more than two pets are permitted. Pets must be registered with the office and a copy of shot records provided. A photo will be taken of your pet and kept on file. Canines NOT permitted are Akita, Doberman, Chow, Pit Bulls (American Staffordshire terrier), Rottweiler, Bull Mastiff, or any mix thereof. Exotic pets, snakes, spiders, mice (hamsters, gerbils, etc.) turtles, rabbits and fish tanks over fine (5) gallons are not permitted. If you have questions, please call the Management Office for clarification.
WHAT HAPPENS IF I GET TRANSFERRED TO ANOTHER BASE DURING MY LEASE TERM?
If you receive PCS orders to another base located 50 miles or more away, you will be released from your lease. A 30 day notice to vacate is required unless you receive short orders. Merely provide a copy of the orders to the management office and they will schedule a pre-move-out inspection as well as a final inspection so that you fully understand what is expected when you leave base housing.
WHAT HAPPENS IF I LEAVE AND OWE MONEY TO THE PROPERTY DUE TO DAMAGES?
All monies owed for damages must be paid at the time of departure. A copy of charges, if applicable, will be mailed to the forwarded address. All monies not paid in full within thirty (30) days of departure will be turned over to a collection agency for collection. If turned over to the collection agency it will negatively impact your credit score affecting future purchases, security clearances and ability to rent or purchase a home. In an effort to prevent the potential negative credit rating and potential negative security clearance consequences, Patrician will secure a credit card during the final inspection and will be able to make the final charges if you need to leave before the final billing statement is prepared. A copy of the charges (if necessary) will be provided to the forwarded address.
WHAT IS THE PROCESS IF I NEED TO MOVE AWAY AT THE END OF THE LEASE?
Prior to moving at the end of your lease term, you are required to provide a thirty (30) day written notice to vacate to the Management Office. Within ten (10) days of receiving your notice to vacate we will schedule your pre move-out inspection. At the pre-inspection, the Inspector will walk through your home with you and let you know what needs to be completed prior to the final inspection to avoid any charges at move out. Your final inspection will be the day of move out. All items must be removed from the home prior to the final inspection. All monies owed must be paid at the time of move out.
WHEN THINGS ARE NEEDED TO BE FIXED IN MY HOME, HOW DO I GET IT DONE?
One of the great things about living on-base is that Patrician Management has a professionally trained maintenance team that will fix items as they are required. The easiest way is for you to submit a Routine Service Request is via the Resident Portal found on the property website. That will ensure that the service request is generated and forwarded to the appropriate person. Patrician will also gladly take Service Requests in person or over the phone. NOTE: ALL emergency service requests MUST be submitted via the 800 number for office.
WHAT CONSTITUTES AN EMERGENCY SERVICE REQUEST?
An emergency is considered to be a failure in services or facilities that endanger the resident or property.
Following is a list of emergencies:
Air Conditioner failure if outside temperature is above 70°
Heat failure is outside temperature is below 65°
Any and ALL water leaks
Gas odor/leak
Toilet clogged, if it the only toilet in the home
Any electrical hazard that may cause fire or shock to persons
Failure of a major appliance such as refrigerator, stove, or hot water heater (dishwasher & microwave are routine service items)
Lockouts
Inability to secure an exterior door or window
Smoke alarm malfunctioning
In most cases, emergencies are responded to within one hour and repaired within 24 hours.
WHEN WILL AIR CONDITIONING/HEAT BE REPAIRED?
Your Air Conditioner (A/C)/Heat will be assessed in most cases within one hour of reporting to the Management Office. Most repairs can be made immediately and /or within 24 hours. If the A/C Unit needs to be replaced, maintenance will install window A/C units in the resident’s home until the new A/C Unit is ordered and installed. This typically takes up to five days. Maintenance will remove the window A/C units after they ensure the newly installed A/C Unit is cooling properly.
HOW DO I PAY MY RENT?
The easiest way to pay your rent is by “allotment”. Your rent is sent directly from your branch of the Armed Forces to Patrician Management. This ensures that you will not incur late fees as well the potential of the check getting lost in the mail. If you choose not to utilize the allotment program, you will have to make sure that your rent is paid on time to the Management Center.
You may pay your rent in one of several convenient ways. Rent paid by allotment, or EFT does not require a deposit. You may also pay your rent by check or credit card. If you choose to pay by check or credit card, a deposit is required at time of move in equal to one month’s rent. You can also set up recurring payments through your checking account online.
WHEN WILL MY ALLOTMENT TAKE PLACE?
You are required to set up your allotment at lease signing. Allotments go into effect within 30-60 days of being set up depending on your branch of service. You are responsible for payment of full rent until your allotment begins.
WHY SHOULD I USE THE ALLOTMENT PROCESS?
The allotment process allows you the convenience of not having to worry about your rent or when it is due. This will minimize the chance of late or non-payment of rent. A security deposit is not required if you set up an allotment.
WHAT DO I DO IF I NEED ASSISTANCE AND THE OFFICE IS CLOSED?
Patrician Military Housing has a professional call center that will take calls 24/7. You can call the number or go on-line to submit a Routine Service Request to the property.
CAN I REPORT ISSUES AND PAY RENT ONLINE?
Patrician has an on-line process for you to pay rent (if you are not on allotment) or to submit routine service requests (non-emergencies). It is easy to set up your personal resident portal if you don’t have one already. By doing so, it makes it easy for you to take care of business even if you are away from the base. Upon move in, your Leasing Specialist will provide you with a Resident Portal ID. Log in to your portal account often to submit service requests and pay rent with the click of a button.
Equal Housing Opportunity